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Privacy Policy

Last Updated Nov 2026

Who we are

Finnessiam Health is run by Wendie Patrick, based in Downpatrick, Northern Ireland. I'm the "data controller", which means I'm responsible for looking after your personal information. You can contact me at wendie@finnessiamhealth.com or by mail to: 32 Teconnaught Road, Downpatrick, BT30 8QB, UK.

What information I collect

When you place an order or book a consult, I collect your:

  • name

  • address

  • phone number

  • email address

If you book a consult for your animal, I also keep notes from the consult, including:

  • your animal's name, breed, age and other details

  • what you tell me about your animal's health, behaviour and history

  • the results of the consult and the products or advice I recommend

These notes are mainly about your animal, but they are linked to you, and may include anything you choose to tell me about your circumstances.

Why I collect it

I use your details only to:

  • process and fulfil your order

  • carry out your animal's consult and any follow-up

  • keep a record of the advice and products I've recommended, so I can refer back to it

  • contact you about your order or consult (for example, if there's a delivery problem)

  • keep the financial records I'm legally required to keep.

The legal basis for this is that I need your details to carry out the contract between us (your order or consult), that I have a legal obligation to keep accounting records, and that I have a legitimate interest in keeping consult notes so I can give you consistent, safe advice.

Payments

Payments are handled by a third-party payment provider (Square). I never see or store your card details. They are processed directly by the payment provider under their own privacy policy.

Who I share your information with

I only share what's needed to get your order to you and take payment:

  • Payment provider, Square

  • Courier / postal service, e.g. Royal Mail, DPD

  • Website platform / hosting provider, Wix

I don't share your consult notes with anyone unless you ask me to (for example, to send to your vet), or I'm legally required to. If you ask me for an invoice so you can claim on pet insurance, I'll provide it to you, and I only send anything to your insurer if you ask me to.

I don't sell your information, and I don't share it with anyone for marketing.

How long I keep it

I keep order information for six years, because that's how long I need to keep business and tax records. I keep consult notes for six years so I can refer to your animal's history. After that, they are securely deleted.

Consult notes are stored in a locked filing cabinet and only I have access to them.

Your rights

Under UK data protection law, you can ask me to:

  • show you the information I hold about you

  • correct anything that's wrong

  • delete your information (where I'm not legally required to keep it)

  • restrict or object to how I use it

To do any of these, email me at wendie@finnessiamhealth.com.

Changes to this notice

If I change how I use your information, I'll update this page and the date at the top.

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